Sod Solutions, Inc.

Return & Refund Policy

This Return and Refund Policy explains when and how you may return products purchased from sodsolutions.com and from Sod Solutions, Inc. ("Sod Solutions," "we," "us," or "our"), and how refunds are handled. It is incorporated into our Terms and Conditions.

Because we sell both shelf-stable goods and live, perishable products (sod and grass plugs) as well as regulated control products, different rules apply to different items. Please review the section that matches your purchase. Contents

1. Quick Summary
2. Standard Returns (Eligible Products)
3. Non-Returnable Items
4. Sod & Plugs (Live/Perishable)
5. Control Products & Regulated Items
6. Damaged, Defective, or Incorrect Items
7. Order Cancellations
8. How to Start a Return or Claim
9. Refunds: Method and Timing
10. Return Shipping & Restocking Fees
11. Contact Us

1. Quick Summary

• Eligible, unused products may be returned within 30 days.
• Sod, grass plugs, and other live/perishable products are not returnable, but qualify for the damaged/quality claim process below if reported quickly.
• EPA-registered control products (insecticides, fungicides, herbicides) are not returnable once shipped, for safety and regulatory reasons.
• If something arrives damaged, defective, or incorrect, contact us within 48 hours with photos and we'll make it right.

2. Standard Returns (Eligible Products)

Eligible products - such as accessories, equipment, merchandise, and unopened shelf-stable goods - may be returned within 30 days of delivery, provided they are:

• Unused, unopened, and in their original condition and packaging;
• Accompanied by proof of purchase (order number or receipt); and
• Not listed as non-returnable in Section 3.

Returns that arrive used, opened, damaged by the customer, or outside the return window may be refused or subject to a reduced refund.

3. Non-Returnable Items

The following are not eligible for standard return:

• Sod, grass plugs, grass seed once opened, and other live or perishable products (see Section 4);
• EPA-registered control products - insecticides, fungicides, and herbicides (see Section 5);
• Opened fertilizers, soil amendments, and other consumables;
• Custom, special-order, or clearance/final-sale items;
• Gift cards.

Items in this section may still qualify for a remedy if they arrive damaged, defective, or incorrect (see Section 6).

4. Sod & Plugs (Live/Perishable)

Sod and grass plugs are living products harvested fresh for your order. Because their condition depends on prompt installation, watering, weather, and care after delivery, they cannot be returned. To protect your investment:

• Be ready to install and water immediately upon delivery.
• Inspect your delivery at receipt.
• If the product arrives in poor condition, you must report it within 24 hours of delivery with clear photos so we can evaluate a quality claim.

We do not cover failure to establish that results from delayed installation, insufficient watering, weather, soil conditions, pests, or improper care after delivery. Some local sod orders are fulfilled by independently licensed sod farms; claims for those orders may be coordinated with the fulfilling farm.

5. Control Products & Regulated Items

For safety and regulatory reasons, EPA-registered control products (insecticides, fungicides, herbicides) cannot be returned once shipped. If a control product arrives damaged, leaking, or incorrect, do not use it - contact us immediately using the claim process in Section 6 and follow all label and disposal instructions. We cannot accept the return of opened, used, or partially used regulated products.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged or defective, or you received the wrong item, contact us within 48 hours of delivery. Please include:

• Your order number;
• A description of the issue; and
• Clear photos of the product, packaging, and any shipping damage.

Once we verify the claim, we will, at our discretion, send a replacement, issue a refund, or provide store credit. We may request that the item be returned and may provide a prepaid label for verified claims.

7. Order Cancellations

You may request to cancel an order before it ships by contacting us as soon as possible. Once an order has shipped - or, for sod and plugs, once it has been harvested or scheduled for fulfillment - it generally cannot be canceled. We will confirm whether cancellation is possible and process any applicable refund accordingly.

8. How to Start a Return or Claim

1. Contact us at support@sodsolutions.com, or use our contact form, with your order number and (for claims) photos.
2. We will confirm eligibility and, if approved, provide return instructions or a return authorization. Do not ship items back without authorization - unauthorized returns may not be processed.
3. Pack approved returns securely in their original packaging and include your order number.
4. Once we receive and inspect the return, we will process your refund or replacement.

9. Refunds: Method and Timing

Approved refunds are issued to the original payment method through our payment processor. After we receive and inspect a return (or approve a claim), please allow 5 - 10 business days for the refund to be issued; your bank or card issuer may take additional time to post it. Original shipping charges are non-refundable except where the return is due to our error or a damaged/defective/incorrect item.

10. Contact Us

Sod Solutions, Inc.
P.O. Box 460 Mt. Pleasant, SC 29465
Email: support@sodsolutions.com