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Frequently Asked Questions

Product Questions

Calculating the amount of sod or plugs you need can be difficult. That’s why we designed an online Area Calculator tool to help!

Many factors come into selecting the right grass for a home lawn. We have written a blog, Tips for Selecting the Right Grass for My Lawn, to help you navigate this sometimes confusing question. If you have more questions send us a message and our customer service will be happy to help.

Lawnifi® liquid fertilizer is very simple to use, we have a tutorial here: How To Use Lawnifi

Depending on the product you are purchasing it may require some tools. At all times we recommend to follow the product label for the product you intend on applying. For granular product that usually is sold in larger bags with a lot of solid granules, you will need a spreader of some sort. We offer the Scotts Whirl Hand-Powered Spreader which is perfect for smaller lawns up to about 1/2 an acre. If you have a larger lawn, or apply a lot of granular products on your lawn, you may want to look into a larger spreader which has wheels. For liquid, powdered or wettable granule products you will need a sprayer of some sort. There are backpack sprayers that can contain 4 gallons of liquid or hand-held sprayers that hold 1 - 2 gallons of liquid. Additionally, for very large properties you may need a tow-behind tank sprayer that can attach to your lawn mower.

Every lawn has its own set of issues. There are certain issues that are more common based on your weather, location, and the time of the year which can help us identify your specific issue. We offer many guides which can help you self diagnose and treat your problem, but unless we were on your property we may not be able to diagnose your exact problem. If you send us a message on our contact us page, someone from our customer service will review and provide feedback with our professional opinion and a list of potential actions to help remedy your issue.

Post Purchase Questions

If you placed an order for sod, please contact us for your order status. If you placed an order for plugs or SodPods™ these orders ship on only Monday or Tuesday to limit the number of days the live product will be in transit. Once your order has shipped you should receive a Shipping Confirmation, and you can check your order status here. Orders received before 1 PM EST usually will be shipped the same day. Orders placed after 1 PM will be sent the next business day. If for some reason your order will be delayed, a customer service representative will reach out to you with more information.

From time to time emails may wind up in your spam or junk folder. Please check and see if they mistakenly wound up in the wrong folder. If you still do not see your order confirmation email, please either live chat, submit a contact us form, or call us at 855-806-4763 and we will be happy to look into your order details.

Our return policy depends on many factors. You can visit our Return and Refund Policy page and find more information there.

Lawn Care Questions

Depending on the herbicide and the goal of the herbicide application there are better or worse times to apply the herbicide. At all times we recommend following the product label for safe application to ensure you do not cause harm to your lawn or yourself. In general, pre-emergent herbicides are best to apply in the early spring to prevent summer weeds and early fall to prevent winter weeds, while post-emergent herbicides are best to apply when temperatures are below 85 degrees fahrenheit. If for example you are applying a non-selective herbicide such as glyphosate to remove all grasses and weeds, then you should be fine to apply the herbicide at any time and may have a better result in warmer weather if your goal is to remove your existing lawn and all weeds. Read more in The Best and Worst Times for Herbicide Applications.

Grass plugs can be installed at almost any time of the year. The best time to install plugs depends on the type of plugs you are installing. In general warm season grass plugs are best to plant in the early spring where cool season grass plugs are best to plant in the early fall. You can plant plgus in the summer, but the weed pressure may be harder to overcome due to the bare soil between the plugs and temperatures are often too warm for herbicide applications.

Similar to grass plugs, sod can be installed at any time of the year. Each season provides different benefits to installing sod. The spring is an ideal growing climate with warmer and typically more precipitation than other seasons. In the summer warm season grasses have ideal growing temperatures, but will need to ensure you keep the soil moist and properly irrigated. Cool season grasses typically can go dormant during the summer months, so you will need to be extra careful with making sure you properly water your lawn. One downfall to summer planting is that if weeds start showing up, you will be very limited in the herbicides you can apply due to higher temperatures. In the early fall, there are warm season sod is best to plant in the early spring where cool season sod is best to install in the early fall. For warm season grasses they excel in warmer climates and thrive when the weather is hot, one thing to beware of is that in the heat of the summer you will need to ensure you properly water your newly laid sod and keep it wet so the grass can grow.

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